Client Data Security

Prime Solution Advisory | Last Updated: May 2026

Introduction

At Prime Solution Advisory, protecting your financial and personal data is our top priority. We follow strict security practices to ensure your information remains safe, confidential, and accessible only to authorised personnel.

1. Secure Data Storage

  • All client data is stored on encrypted, password-protected systems
  • We use reputable cloud platforms including Xero and MYOB — both compliant with Australian data security standards
  • Physical documents (if any) are stored in secure, locked facilities

2. Access Control

  • Only authorised team members have access to your financial data
  • Access is role-based — staff can only view data relevant to their work
  • All team members are bound by strict confidentiality agreements

3. Data Transmission Security

  • All data shared with us is transmitted via secure, encrypted channels (SSL/TLS)
  • We do not accept sensitive financial information via unsecured email
  • Client portals and file-sharing tools used by us are encrypted end-to-end

4. Third-Party Platform Security

We only use trusted third-party platforms that meet Australian and international security standards:

  • Xero — ISO 27001 certified
  • MYOB — industry-standard encryption and compliance
  • All platforms undergo regular security audits

5. Data Retention & Disposal

  • Client data is retained as required by Australian tax law (minimum 5 years)
  • After the retention period, data is securely deleted or destroyed
  • You may request deletion of your data at any time, subject to legal obligations

6. Breach Response

In the unlikely event of a data breach, we will:

  • Notify affected clients promptly as required under the Notifiable Data Breaches (NDB) scheme
  • Report the breach to the Office of the Australian Information Commissioner (OAIC)
  • Take immediate steps to contain and resolve the breach

7. Your Responsibilities

  • Keep your login credentials confidential
  • Notify us immediately if you suspect unauthorised access to your account
  • Use secure networks when sharing sensitive financial documents with us

8. Contact Us

For any data security concerns, contact us at:

📧 info@primesolutionadvisory.com
🌐 www.primesolutionadvisory.com

This policy is governed by the Australian Privacy Act 1988 and the Notifiable Data Breaches (NDB) scheme.